Privacy Policy

Manchester Life is committed to respecting and protecting the security of your data.

This policy, along with our terms and conditions and other related documents, outlines how Manchester Life will process any personal data we collect or receive. It also details our procedures and clarifies how we gather, store, use, and share specific information.

For the General Data Protection Act, our data controller is: info@mcrlife.co.uk

Manchester Life Management Ltd, Unit 5, Royal Mills, 17 Redhill Street, Ancoats, Manchester M4 5BA

Third-party companies, which may be listed on our website but are not affiliated with Manchester Life, will have their own privacy policies. You are advised to review these separately, as only they are liable for the use and security of the data you provide to them.

By visiting the Manchester Life website or engaging with us by telephone, email, online forms, or post, you are accepting and consenting to the practice described in this policy.

By engaging our services to rent a property and providing your contact details, you consent to receive relevant communications from us.

Your Rights

Not all these points apply in all circumstances:

  • The right to be informed about the processing of your information.
  • The right to correct personal information if it is inaccurate or incomplete.
  • Where applicable, the right to object to and restrict the processing of your personal information.
  • Where applicable the right to have personal information removed.
  • The right to request access to your personal information and to be advised how this is processed.
  • Contact: info@mcrlife.co.uk

Collection of information

The information we receive and store for customers and applicants, and which you provide to us:

  • Name, email address, postal address, contact telephone number, D.O.B., employment details, and payment method.
  • This information is collected when you make an application to rent a property and become a tenant with Manchester Life.

Information that is collected automatically

  • Resident activity and requests made on our Residents Portal.
  • Details of contact with the property management, concierge, and administration teams.
  • CCTV systems may monitor and record parts of all Manchester Life buildings 24 hours a day.
     

Use of Information

We use information to:

  • Respond to enquiries.
  • Process applications to rent a property.
  • Communicate with our residents to fulfil services and provide you with updates on your requests, as well as inform you of news and events in your building and the local area.
  • Carry out our contractual obligations as a landlord.
  • We may use your data to resolve deposit disputes and provide information to the police, including any CCTV footage.

Disclosure of Information

Manchester Life Management Ltd will not share personal information with external companies. Should we ever disclose any personal information it would only be for the following reasons:

  • We may engage a service provider to complete your maintenance request.
  • We may engage with utility providers such as: Water, Electricity and Council Tax
  • We engage service providers to process credit card payment transactions.
  • Satisfy our obligations under applicable law, regulation, legal processes, and governmental requests.
  • Detect or prevent illegal activity, including fraud protection, money laundering, and payment fraud.

 

In any of these circumstances, we do not authorise the use or disclosure of your information except in respect of the service provision. You may choose to disclose your information related to Manchester Life by posting a review on public sites, which a third party could obtain.

Storage of Data

All information, except for card payment details, is stored on our secure servers. When you register on the Residents Portal, you are required to set up a security password and personal identification.

You must keep this information safe and not disclose it to anyone else.

You can deactivate your access to the Residents Portal at any time. If you no longer wish to receive certain communications as a resident, please email us at information@mcrlife.co.uk.

Duration of storing your personal information:

  • We will store information for as long as we are under contract to provide a service to you.
  • We will continue to store information for as long as is reasonable for someone to bring a claim against us.
  • The retention period for storing information is in line with legal and statutory requirements.
  • Data is securely deleted when no longer needed.

 

Security

We will safeguard your information with robust procedures, but we cannot guarantee the security of internet data transmission.

Backups are maintained regularly, and only authorised personnel with a legitimate business need for accessing the data can access sensitive data.

All employees receive regular training on data protection.

This Statement will be reviewed and updated annually.

Last date of review: June 2025